30-day “trust us” guarantee

If the OnSong® AuxBox is a total dud, ship it back in 30 days & we’ll refund ya. Return postage? On us, bby.

How this magical thing works

Scream for help with your order # & tell us why you hate it. We’ll email you a return number & a prepaid USPS label (you’re welcome).
Print the label (we’re nice), pack the AuxBox with its junk, & drop it at USPS like a normal person.
We’ll peek at it, say “yep that’s broken,” & send your $$ back to your original card. Takes like 5–10 days usually.

The amount you paid (plus taxes, ugh)	Ka-ching! 💸
YOU pay to send it back	Free — we’re nice like that
We paid to ship it You told us it was broken & we believed you	Nope, still got your $$$
Oops, missing: USB-C cord	$25 each
Oops, missing: USB-A to MIDI connector	$30 each

Send back EVERYTHING in the box. Anything MIA gets deducted from your refund (plus its chunk of tax, sorry).

That gift card in the box? Gotta go back. Didn’t redeem it? Gone. Already did? We’re takin’ those days away when we process the return.

Already subscribed? Your old payment schedule comes back after the gift card expires — so buckle up, payment incoming might be sooner.

The 30 days are counted from when your package shows up at your door. Bought it in person? Same day counts. Duh.

We don’t accept returns after 30 days, but your warranty still covers defects — contact support and we’ll make it right.

This promise is only for AuxBoxes we sold directly at onsongapp.com or in person. Retailer box? Return it to THEM (that’s how retail works).

We only take back stuff if you’re in the US, srsly.